Vendors: How to decline an order

Not able to fulfil an order, or out of stock, follow these easy steps to decline an order

Sometimes, for reasons beyond your control whether it be load-shedding, stock or capacity, you won’t be able to complete an order that gets placed. We’ve given you the ability to decline orders, and so manage your customers’ expectations.
Here’s how:

Step 1:
How to decline a order - Step1
Step 2:
  • Once logged in, select the 2nd icon Order_icon in the left-hand navigation bar

  • You will now see your ‘Order List’ where your most recent order will display at the top. See below:

How to decline a order - Step2
Step 3:
  • Click on the Order ID, on the left, to view the order
  • On the next screen, select the “Cancel OrderCancelOrder_icon button in the bottom right corner
  • A pop-up will appear, where you’ll be able to add your reason for the order cancellation. Note: Your customer will be notified and see the reason you posted.
  • Click “Proceedproceed_icon to continue
How to decline a order - Step3
Step 4:
  • An “Order Rejected” notice will appear in the bottom right corner
How to decline a order - Step4
Step 5:
  • Navigate back to the Order List by selecting the “OrdersOrder_icon icon in the left-hand navigation bar
  • Check the status of the order on the right-hand side
How to decline a order - Step5
You have successfully declined the order.