Frequently Asked Questions

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Frequently Asked Questions

My Account

My Account

How your account, password and pin verification work in the app

Easy updates

How do I update my profile and preferences?

Safety and Security

How do the Pay-and-Deliver and Order-and-Collect features work?

What do I do if I have forgotten my wallet pin?

How do I change my four-digit wallet pin?

What must I do if I don't get my One Time Pin to verify my account?

What happens to my wallet balance if my phone is lost, stolen or upgraded?

How are my details kept secure?

Do I have to give my bank details when I register? What safety measures are in place to prevent phishing?

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