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Frequently Asked Questions
  • Go to ubuinternational.com
  • Submit Query
My Account
  • Getting Started
    • Communication methods
    • Security verification
    • Dynamic technology
    • Extra income stream
    • No hidden costs
    • No extras needed
    • Add inventory with ease
    • Terms set by Vendors
    • Qualifications to become a Vendor
    • Exclusivity
    • Already have an app
    • Store Visibility
    • Products and Services
    • UBU gives back more
    • Vendor dashboard
  • Payments
    • Payment confirmation options
    • Getting paid
    • Shop locally
    • Commission payments
    • Access funds directly
    • Payment confirmation
    • Payment requests
    • View your data
    • Help centre
    • Data at your fingertips
    • Invoicing
  • Cashback
    • Cashback, Vouchers and Deals
  • Streaming & Events
    • Vendor: How to setup live streaming events
    • Vendor: How to setup a physical event or show
    • Citizen: Live Streaming Events
    • Citizen: Live Event Tickets
  • Promotions
    • Current Promotions
  • Funding and Purchasing
    • Topping up
    • No pin, no purchase
    • Add cards with ease
    • Remove cards with ease
    • Security for purchases
    • Proof of payment
    • Cards we accept
    • Mobile wallet
    • Orders via your wallet
  • My Account
    • Easy updates
    • Safety and Security
  • Shopping
    • Vendors deal directly
    • Easy tipping
    • Purchase records
    • Refunds
    • Vendors in the Marketplace
  • Technical
    • Installation assistance
    • Enabling Location
    • Accessing the wallet
    • Wallet Scalability
  • Deals and Vouchers
    • View your specials
    • Easy to use
  • Jobs at UBU
    • Jobs at UBU
      Back to home
      1. Frequently Asked Questions
      2. My Account
      • Getting Started
        • Communication methods
        • Security verification
        • Dynamic technology
        • Extra income stream
        • No hidden costs
        • No extras needed
        • Add inventory with ease
        • Terms set by Vendors
        • Qualifications to become a Vendor
        • Exclusivity
        • Already have an app
        • Store Visibility
        • Products and Services
        • UBU gives back more
        • Vendor dashboard
      • Payments
        • Payment confirmation options
        • Getting paid
        • Shop locally
        • Commission payments
        • Access funds directly
        • Payment confirmation
        • Payment requests
        • View your data
        • Help centre
        • Data at your fingertips
        • Invoicing
      • Cashback
        • Cashback, Vouchers and Deals
      • Streaming & Events
        • Vendor: How to setup live streaming events
        • Vendor: How to setup a physical event or show
        • Citizen: Live Streaming Events
        • Citizen: Live Event Tickets
      • Promotions
        • Current Promotions
      • Funding and Purchasing
        • Topping up
        • No pin, no purchase
        • Add cards with ease
        • Remove cards with ease
        • Security for purchases
        • Proof of payment
        • Cards we accept
        • Mobile wallet
        • Orders via your wallet
      • My Account
        • Easy updates
        • Safety and Security
      • Shopping
        • Vendors deal directly
        • Easy tipping
        • Purchase records
        • Refunds
        • Vendors in the Marketplace
      • Technical
        • Installation assistance
        • Enabling Location
        • Accessing the wallet
        • Wallet Scalability
      • Deals and Vouchers
        • View your specials
        • Easy to use
      • Jobs at UBU
        • Jobs at UBU

      My Account

      How your account, password and pin verification work in the app

      Easy updates

      • How do I update my profile and preferences?

      Safety and Security

      • How do the Pay-and-Deliver and Order-and-Collect features work?
      • What do I do if I have forgotten my wallet pin?
      • How do I change my four-digit wallet pin?
      • What must I do if I don't get my One Time Pin to verify my account?
      • What happens to my wallet balance if my phone is lost, stolen or upgraded?
      • How are my details kept secure?
      • Do I have to give my bank details when I register? What safety measures are in place to prevent phishing?
      See more
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      UBU International
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      • Go to ubuinternational.com
      • Submit Query