Frequently Asked Questions
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Funding and Purchasing
Getting Started
Communication methods
Security verification
Dynamic technology
Extra income stream
No hidden costs
No extras needed
Add inventory with ease
Terms set by Vendors
Qualifications to become a Vendor
Exclusivity
Already have an app
Store Visibility
Products and Services
UBU gives back more
Vendor dashboard
Payments
Payment confirmation options
Getting paid
Shop locally
Commission payments
Access funds directly
Payment confirmation
Payment requests
View your data
Help centre
Data at your fingertips
Invoicing
Cashback
Cashback, Vouchers and Deals
Streaming & Events
Vendor: How to setup live streaming events
Vendor: How to setup a physical event or show
Citizen: Live Streaming Events
Citizen: Live Event Tickets
Promotions
Current Promotions
Funding and Purchasing
Topping up
No pin, no purchase
Add cards with ease
Remove cards with ease
Security for purchases
Proof of payment
Cards we accept
Mobile wallet
Orders via your wallet
My Account
Easy updates
Safety and Security
Shopping
Vendors deal directly
Easy tipping
Purchase records
Refunds
Vendors in the Marketplace
Technical
Installation assistance
Enabling Location
Accessing the wallet
Wallet Scalability
Deals and Vouchers
View your specials
Easy to use
Jobs at UBU
Jobs at UBU
Back to home
Frequently Asked Questions
Funding and Purchasing
Getting Started
Communication methods
Security verification
Dynamic technology
Extra income stream
No hidden costs
No extras needed
Add inventory with ease
Terms set by Vendors
Qualifications to become a Vendor
Exclusivity
Already have an app
Store Visibility
Products and Services
UBU gives back more
Vendor dashboard
Payments
Payment confirmation options
Getting paid
Shop locally
Commission payments
Access funds directly
Payment confirmation
Payment requests
View your data
Help centre
Data at your fingertips
Invoicing
Cashback
Cashback, Vouchers and Deals
Streaming & Events
Vendor: How to setup live streaming events
Vendor: How to setup a physical event or show
Citizen: Live Streaming Events
Citizen: Live Event Tickets
Promotions
Current Promotions
Funding and Purchasing
Topping up
No pin, no purchase
Add cards with ease
Remove cards with ease
Security for purchases
Proof of payment
Cards we accept
Mobile wallet
Orders via your wallet
My Account
Easy updates
Safety and Security
Shopping
Vendors deal directly
Easy tipping
Purchase records
Refunds
Vendors in the Marketplace
Technical
Installation assistance
Enabling Location
Accessing the wallet
Wallet Scalability
Deals and Vouchers
View your specials
Easy to use
Jobs at UBU
Jobs at UBU
Funding and Purchasing
Everything you need to know about your UBU mobile wallet
Topping up
How to make a purchase
How to top up your wallet
What happens if my card expires?
After I have loaded my wallet, can I withdraw cash from the wallet back into my nominated bank account?
Can I use my cheque (check) or debit card to top up my account?
How long does it take for the money I top up to reflect in my wallet?
Is there a maximum top up amount?
Can I use my credit card to top up my account?
Can I use cash to top up my account?
What happens if the UBU top up fails?
As a Citizen, how do I credit my account?
Is there a minimum top up amount?
Can you only top up in specified amounts?
Does the top up amount have to be in increments of ten? Can I top up with specific amounts e.g. R1.25
What happens if I don't enough money in my UBU wallet to buy what I want?
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No pin, no purchase
What happens if I put my wallet pin in incorrectly?
Add cards with ease
Can I add more than one card to top up my wallet?
Remove cards with ease
Can I remove cards from my wallet?
Security for purchases
Are my card details safe?
Do I need to confirm every transaction?
What happens if I don't get my 3D secure PIN in time?
What happens if my transaction timeout?
How do I get my card 3D secure enabled?
Does my card have to be 3D secure enabled?
Why do I need a PIN for UBU Marketplace?
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Proof of payment
How do I prove to a Vendor that I have made payment?
Cards we accept
What card brands do you support?
Mobile wallet
What is a mobile wallet and how does it work?
Can I still pay if I am offline?
Do I have to add all the items into my purchase basket to make a payment?
Orders via your wallet
How to order for delivery
How to order for collection