Frequently Asked Questions
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Getting Started
Communication methods
Security verification
Dynamic technology
Extra income stream
No hidden costs
No extras needed
Add inventory with ease
Terms set by Vendors
Qualifications to become a Vendor
Exclusivity
Already have an app
Store Visibility
Products and Services
UBU gives back more
Vendor dashboard
Become an Agent
Payments
Payment confirmation options
Getting paid
Shop locally
Commission payments
Access funds directly
Help centre
Data at your fingertips
Invoicing
Cashback
Cashback, Vouchers and Deals
Variable Cashback
Streaming & Events
Vendor: How to setup live streaming events
Vendor: How to setup a physical event or show
Citizen: Live Streaming Events
Citizen: Live Event Tickets
Funding and Purchasing
Topping up
No pin, no purchase
Add cards with ease
Remove cards with ease
Security for purchases
Proof of payment
Cards we accept
Mobile wallet
Orders via your wallet
My Account
Easy updates
Safety and Security
Shopping
Vendors deal directly
Easy tipping
Purchase records
Refunds
Vendors in the Marketplace
Technical
Installation assistance
Enabling Location
Accessing the wallet
Wallet Scalability
Jobs at UBU
Jobs at UBU
How can we help you?
Getting Started
How long does it take to get my own wallet?
What is a White Label App and how does it work?
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Payments
As a Vendor, how do I get paid for my products & services?
How do I see if a Customer has made payment?
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Cashback
How does UBU CashBack work?
Do rewards and coupons expire?
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Streaming & Events
How to set up a Live Streaming Event
How to create tickets to a physical event
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Funding and Purchasing
What card brands do you support?
What is a mobile wallet and how does it work?
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My Account
How do I change my four-digit wallet pin?
How do I update my profile and preferences?
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Shopping
Do I get a digital receipt?
Customers: Can I view the details of a transaction?
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Technical
What do I do if my wallet installation fails?
Do I need data to use my wallet?
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Jobs at UBU
What jobs are there available at UBU International?
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